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How to Enable Agentforce in Salesforce: Setup, Permissions & First Steps Agentforce & AI How to enable Agentforce in Salesforce: prerequisites, permission sets, the exact toggle in Setup, and what to check before turning it on in production. Agentforce Coworker: AI Integration in Salesforce Search Agentforce & AI Salesforce has launched Agentforce Coworker, an AI teammate that runs inside the search bar across Salesforce and connected platforms. The pitch is instant access to CRM data plus actions you can fire off in real time. Setup with Agentforce: A Technical Guide for Salesforce Admins Admin Setup with Agentforce is a beta assistant that builds objects, audits permissions and answers access questions from a prompt instead of the Setup menu. This walks through switching it on, and through the parts an admin still has to check. What’s New in Setup and User Access | True to the Core Deep Dive — Recap Admin How to Set Up Agentforce Experience Cloud for Self-Service Agentforce & AI Your customers should not sit in a queue to ask a basic policy question. Here is how to get an Agentforce agent live on your Experience Cloud site so your team can spend its time on the harder cases. How to Publish an Agentforce Agent to Experience Cloud (Step-by-Step Guide) Agentforce & AI Publishing a Salesforce Agentforce Agent to Experience Cloud gives customers 24x7 conversational self-service. This guide covers the business case, the Salesforce configuration it needs, and what to watch after go-live. Agentforce RAG Grounding: Build Custom Retrievers & Agents Agentforce & AI Connect Agentforce to Salesforce Data Cloud and your agents answer from your own records instead of guessing. This guide covers Agentforce RAG Grounding and how to build the custom retrievers behind it. Agentforce Service Agent: What It Is, How to Set It Up, and Limits Agentforce & AI Salesforce Agentforce Service Agent answers customer questions autonomously. Here's what it can and can't do, the prerequisites, the topics-and-actions setup, and the guardrails to put in place before launch. Salesforce Open CTI Retirement: Agentforce Contact Centers Agentforce & AI Salesforce retires Open CTI on February 28, 2028, so every contact center built on it needs a migration plan. The native replacements are Salesforce Voice and Agentforce Contact Center, with a hybrid control layer for enterprises that cannot drop their existing telephony. Top 5 Salesforce Developer Announcements at TrailblazerDX 2026 Agentforce & AI TrailblazerDX 2026 leaned hard into agentic development and cross-platform UI. Here is what actually landed, from Headless 360 to native React support. Agentforce in Salesforce Free Suite: Technical Review Agentforce & AI A look at the Agentforce generative AI features in a provisioned Salesforce Free CRM Suite org: record summaries and AI email drafting are there out of the box, but Agent Builder and Prompt Builder are not in this tier. Salesforce Winter '27 Marketing Cloud Updates for Developers Agentforce & AI Winter '27 brings a fair amount to Marketing Cloud for developers and admins: new Agentforce agents for marketing work, plus changes to content management and email deliverability. Dreamforce 2025 for Admins - New Setup and Flow Tools DevOps I just got back from the keynote and the updates for admins are actually practical this year. We are looking at AI-powered Setup and a much better way to handle data deployments with DX Inspector. Private Connect for Secure AI with Agentforce Agentforce & AI Private Connect gives Agentforce and Data 360 a private, audited network path into customer data, which is what gets AI work past security review in regulated industries. Provisioning is down to minutes, and it now runs across multiple clouds. Agentforce Welcome Message: Customize Your AI Chatbot's Greeting Agentforce & AI Customize the Agentforce chatbot welcome message: where it lives in Bot Builder, how to make it dynamic with Flow or Apex, and what belongs in the first line a user reads. Building Agent-Ready Salesforce Flows for Agentforce Agentforce & AI Agentforce calls a Flow with no screen in front of a user, so the Flow has to be Autolaunched and defined entirely by its input and output variables. The descriptions you write are the only context the agent gets. Salesforce Spring '26 - Apex Cursors and LWC Expressions Apex I've been testing the Salesforce Spring '26 preview, and the new Apex Cursors change what is realistic for large data volumes. We also finally get LWC Expressions to help clean up those messy HTML templates. Salesforce CPQ End of Life: Revenue Cloud vs. Alternatives Admin Salesforce CPQ hits End of Sale in March 2025. What that means for orgs already running it, how Revenue Cloud compares as the native successor, and when a narrower AppExchange CPQ is the saner call. Salesforce Open CTI Retirement: Plan Your Telephony Strategy Integration Salesforce's Open CTI framework retires on February 28, 2028. Here is how to map your dependencies, weigh Salesforce Voice against a decoupled API model, and move before the deadline picks for you. Salesforce Koa: What a CRM Reasoning Model Changes in Your Org Agentforce & AI Koa is Salesforce's first CRM reasoning model, post-trained on NVIDIA Nemotron 3 Super and announced at Dreamforce '26. It arrives as a model option you will be asked to flip, so here is what actually changes underneath, and what to test before you flip it.