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Agentforce & AI articles

56 articles · AI agents

Diagram of Salesforce Koa as the reasoning model selected inside an Agentforce agent pipelineAgentforce & AI

Salesforce Koa: What a CRM Reasoning Model Changes in Your Org

Koa is Salesforce's first CRM reasoning model, post-trained on NVIDIA Nemotron 3 Super and announced at Dreamforce '26....

· 8 min read Diagram of Agentforce subagents routed from a Super Agent router to connected specialist agentsAgentforce & AI

Agentforce Subagents: Split and Route an Overloaded Agent

A decomposition and routing guide for architects whose single Agentforce agent has outgrown itself. Covers start_agent,...

· 9 min read 3D gears representing Salesforce Winter '27 Marketing updates and integration.Agentforce & AI

Salesforce Winter '27 Marketing Cloud Updates for Developers

Winter '27 brings a fair amount to Marketing Cloud for developers and admins: new Agentforce agents for marketing work,...

· 3 min read 3D rendering of a cloud server with glowing data streams, representing DigitalOcean's managed AI services for Salesforce integration.Agentforce & AI

Salesforce AI: DigitalOcean Managed AI Path

DigitalOcean's managed AI and Functions as a Service (FaaS) are a credible alternative to Salesforce's native AI...

· 7 min read 3D rendered network node illustrating secure Salesforce Private Connect data pathways for AI.Agentforce & AI

Private Connect for Secure AI with Agentforce

Private Connect gives Agentforce and Data 360 a private, audited network path into customer data, which is what gets AI...

· 4 min read A 3D visualization of a resilient, interconnected AI workflow with glowing nodes representing successful execution and flickering nodes indicating transient failures.Agentforce & AI

Reliable Production AI: Durable Workflows

Getting AI from prototype to production is an orchestration problem as much as a prompting one. Durable workflows keep...

· 5 min read A 3D rendered Salesforce logo seamlessly integrated with a glowing Claude AI representation.Agentforce & AI

Salesforce Claude Integration: Developer Guide

Salesforce's deepening integration with Anthropic's Claude is shifting its AI strategy. Here is how Claude is becoming...

· 3 min read Abstract 3D visualization of data flowing through interconnected nodes for Salesforce Data Cloud programmatic implementation.Agentforce & AI

Salesforce Data Cloud: Programmatic Implementation with Claude

A programmatic run at Salesforce Data Cloud identity resolution with Claude Code and the Metadata Configuration...

· 5 min read 3D abstract visualization of complex Salesforce Data Cloud nodes and processing for AI contextAgentforce & AI

Salesforce Data Cloud Implementation Challenges Explained

Salesforce Data Cloud is complex because of how it was layered together over time, blending CDP, data lakehouse, and...

· 3 min read 3D icon representing a resolved Agentforce conversation with a checkmark.Agentforce & AI

Agentforce Pricing: New Resolution-Based Model Explained

Salesforce now bills Agentforce per resolution. Here is what counts as a resolution, what one costs, and how the model...

· 4 min read 3D abstract of complex data pipeline transforming into a streamlined, glowing circuit, representing reduced development time.Agentforce & AI

AI Data Integration: Informatica's Pipeline Dev Time Reduction

Informatica used AI and prompt engineering to cut data integration pipeline development from days to minutes. Their...

· 5 min read 3D rendered Salesforce Agentforce circuit board illustrating AI connections and lessons learned.Agentforce & AI

Salesforce Agentforce: Lessons Learned for Developers

Salesforce spent two years iterating on Agentforce and hit real problems with pace of change, business grounding and...

· 4 min read