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Agentforce & AI articles

Page 2 of 5 · 56 articles

3D glowing green checkmark resolving a customer service ticket on a circuit board.Agentforce & AI

Agentforce Pricing: Salesforce Adopts Pay-Per-Resolution

Salesforce is moving Agentforce AI pricing to a pay-per-resolution model, away from seat-based and per-conversation...

· 3 min read 3D data sphere visualizing Salesforce Consumption Forecasting customer usage patternsAgentforce & AI

Salesforce Consumption Forecasting for Developers

Pipeline forecasting stops working once revenue depends on usage rather than a signed contract value. Salesforce...

· 4 min read A 3D render of a futuristic AI brain interface, representing the Salesforce Fin acquisition and its impact on Agentforce.Agentforce & AI

Salesforce Acquires Fin, Enhancing Agentforce with AI Capabilities

Salesforce has acquired customer engagement platform Fin, formerly Intercom, for approximately $3.6 billion. The plan...

· 2 min read 3D rendered blueprint of a simple circuit board, illustrating straightforward agentforce use cases.Agentforce & AI

Agentforce Use Cases: Start with Simple, Deterministic Tasks

Start Agentforce with deterministic use cases: they build user confidence and prove ROI. Leave the complex...

· 3 min read Interconnected gears illustration, some turning smoothly, symbolizing Salesforce layoffs and workforce restructuring.Agentforce & AI

Salesforce Role Reductions Impact Agentforce, MuleSoft, Marketing Cloud

Salesforce has cut another round of roles, with the reductions reported across the Agentforce, MuleSoft and Marketing...

· 2 min read 3D neural network shield symbolizing Salesforce AI and security focus.Agentforce & AI

Salesforce AI & Security: New CPO's Vision

Salesforce's new President and CPO, Rohan Kumar, arrives from Microsoft security and Azure data with a stated interest...

· 2 min read Salesforce logo intertwined with glowing AI neural network patterns, signifying Agentforce's $1B ARR milestone.Agentforce & AI

Salesforce Q1 Results: Agentforce Hits $1B ARR, AI Focus

Salesforce's Q1 FY27 earnings put Agentforce past $1 billion in ARR, with sharp growth in the AI usage metrics behind...

· 3 min read 3D model of Salesforce agent platform governance, showing unified data, identity, and API controls.Agentforce & AI

Salesforce Agent Platform Governance for Developers

Salesforce Engineering moved AI agent governance down to the platform layer, wiring Agentforce, Data 360, MuleSoft and...

· 5 min read 3D icon of Salesforce Agentforce Coworker, an AI chatbot with glowing blue accents.Agentforce & AI

Agentforce Coworker: AI Integration in Salesforce Search

Salesforce has launched Agentforce Coworker, an AI teammate that runs inside the search bar across Salesforce and...

· 3 min read 3D voice wave transforming into a digital brain, representing Salesforce Voice AI readiness for contact centers.Agentforce & AI

Salesforce Voice: AI Readiness for Contact Centers

Salesforce is retiring Open CTI, which pushes contact center telephony onto Salesforce Voice. The migration is what...

· 3 min read Secure enterprise vibe coding in Salesforce Agentforce with AI and platform context.Agentforce & AI

Salesforce Agentforce: Enterprise Vibe Coding

Salesforce is calling it 'enterprise vibe coding': Agentforce Vibes wraps AI-assisted development in security,...

· 3 min read 3D chatbot icon representing Agentforce Vibes paid tier changesAgentforce & AI

Salesforce Agentforce Vibes Paid Tier, June 2026

Agentforce Vibes goes paid on June 1, 2026. Every org except Developer Edition will need Flex Credits or a specific AI...

· 2 min read