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Agentforce & AI articles

Page 2 of 5 · 54 articles

A 3D render of a futuristic AI brain interface, representing the Salesforce Fin acquisition and its impact on Agentforce.Agentforce & AI

Salesforce Acquires Fin, Enhancing Agentforce with AI Capabilities

Salesforce has acquired customer engagement platform Fin, formerly Intercom, for approximately $3.6 billion. This...

· 3 min read 3D rendered blueprint of a simple circuit board, illustrating straightforward agentforce use cases.Agentforce & AI

Agentforce Use Cases: Start with Simple, Deterministic Tasks

Begin your Agentforce journey with deterministic use cases to build user confidence and prove ROI. Avoid complex...

· 4 min read Interconnected gears illustration, some turning smoothly, symbolizing Salesforce layoffs and workforce restructuring.Agentforce & AI

Salesforce Role Reductions Impact Agentforce, MuleSoft, Marketing Cloud

Salesforce has conducted a further round of layoffs, with notable reductions impacting employees in the Agentforce,...

· 3 min read 3D neural network shield symbolizing Salesforce AI and security focus.Agentforce & AI

Salesforce AI & Security: New CPO's Vision

Salesforce's new President and CPO, Rohan Kumar, brings extensive experience from Microsoft, focusing on "ambient" AI...

· 3 min read Salesforce logo intertwined with glowing AI neural network patterns, signifying Agentforce's $1B ARR milestone.Agentforce & AI

Salesforce Q1 Results: Agentforce Hits $1B ARR, AI Focus

Salesforce's Q1 FY27 earnings reveal Agentforce has crossed the $1 billion ARR threshold, accompanied by significant...

· 4 min read 3D model of Salesforce agent platform governance, showing unified data, identity, and API controls.Agentforce & AI

Salesforce Agent Platform Governance for Developers

Salesforce Engineering addresses fragmented AI agent governance by implementing a platform-level, unified system. This...

· 5 min read 3D icon of Salesforce Agentforce Coworker, an AI chatbot with glowing blue accents.Agentforce & AI

Agentforce Coworker: AI Integration in Salesforce Search

Salesforce has launched Agentforce Coworker, an AI teammate designed to operate directly within search bars across...

· 3 min read 3D voice wave transforming into a digital brain, representing Salesforce Voice AI readiness for contact centers.Agentforce & AI

Salesforce Voice: AI Readiness for Contact Centers

Salesforce is retiring Open CTI, prompting a migration to Salesforce Voice. This transition is key to integrating AI...

· 4 min read Secure enterprise vibe coding in Salesforce Agentforce with AI and platform context.Agentforce & AI

Salesforce Agentforce: Enterprise Vibe Coding

Salesforce introduces 'enterprise vibe coding' with Agentforce Vibes, a new approach to AI-assisted development. This...

· 3 min read 3D chatbot icon representing Agentforce Vibes paid tier changesAgentforce & AI

Salesforce Agentforce Vibes Paid Tier, June 2026

Salesforce is transitioning Agentforce Vibes to a paid tier starting June 1, 2026. This change impacts all...

· 3 min read 3D icon of a cogwheel merging with a brain, representing Salesforce's Agentic Work Unit and AI-driven outcomes.Agentforce & AI

Salesforce Agentic Work Unit: Measure AI Value

Salesforce is shifting AI value measurement from raw consumption to tangible outcomes with the Agentic Work Unit (AWU)....

· 4 min read A friendly, glowing 3D robot head symbolizing the Agentforce welcome message for AI chatbots.Agentforce & AI

Agentforce Welcome Message: Customize Your AI Chatbot's Greeting

Tailor the initial interaction with your Agentforce AI chatbot by customizing its welcome message. This article guides...

· 8 min read