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Agentforce & AI articles

Page 3 of 5 · 56 articles

3D icon of a cogwheel merging with a brain, representing Salesforce's Agentic Work Unit and AI-driven outcomes.Agentforce & AI

Salesforce Agentic Work Unit: Measure AI Value

Salesforce is moving AI value measurement from raw consumption to outcomes with the Agentic Work Unit (AWU). The metric...

· 3 min read A friendly, glowing 3D robot head symbolizing the Agentforce welcome message for AI chatbots.Agentforce & AI

Agentforce Welcome Message: Customize Your AI Chatbot's Greeting

Customize the Agentforce chatbot welcome message: where it lives in Bot Builder, how to make it dynamic with Flow or...

· 7 min read A glowing 3D cube with circuit patterns, representing Agentforce Script rendering Rich Text Area data.Agentforce & AI

Agentforce Script: Rendering Rich Text Area Fields

How to render Rich Text Area (RTA) field content from an Agentforce Script: pulling the HTML out with SOQL, choosing...

· 8 min read Salesforce cloud icon with circuit board patterns representing the Open CTI retirement and Agentforce migrationAgentforce & AI

Salesforce Open CTI Retirement: Agentforce Contact Centers

Salesforce retires Open CTI on February 28, 2028, so every contact center built on it needs a migration plan. The...

· 4 min read 3D model of a neural network linking to a Salesforce cloud icon, representing a Salesforce AI agent.Agentforce & AI

Build Salesforce AI Agent with LangChain, Groq

Build a conversational AI agent that turns plain English into SOQL queries against your Salesforce org, using...

· 7 min read Agentforce Service Agent: What It Is, How to Set It Up, and LimitsAgentforce & AI

Agentforce Service Agent: What It Is, How to Set It Up, and Limits

Salesforce Agentforce Service Agent answers customer questions autonomously. Here's what it can and can't do, the...

· 6 min read A 3D rendering of Agentforce public sector architecture showing AI logic connecting to data systems.Agentforce & AI

Deploying Agentforce for Public Sector: Architecture Best Practices

Agentforce deployments in the public sector are decided by data quality, modular orchestration and secure architecture...

· 3 min read A 3D render showing an Agentforce integration node connecting disparate data streams in a secure architecture.Agentforce & AI

Agentforce vs. External LLMs: Integrating AI in Salesforce

How native Agentforce and an external LLM behind MuleSoft differ on grounding, security boundaries, and maintenance,...

· 2 min read A 3D digital terminal representing the latest Salesforce developer announcements and Agentforce innovations.Agentforce & AI

Top 5 Salesforce Developer Announcements at TrailblazerDX 2026

TrailblazerDX 2026 leaned hard into agentic development and cross-platform UI. Here is what actually landed, from...

· 2 min read A 3D visualization representing data flowing into a structured system for Agentforce data qualityAgentforce & AI

Agentforce and Data Quality: Why Intake Processes Matter

Agentforce acts on your data at speed and scale, so a broken intake process gets scaled along with it. Fix data quality...

· 3 min read A 3D digital illustration representing a structured neural network used to build an Agentforce agent.Agentforce & AI

Build Your First Agent: Agentforce Developer Guide

Build a service-focused agent and pick up the Agentforce basics on the way: Agent Builder, custom Topics, and running...

· 2 min read A 3D holographic file folder representing an Agentforce Prompt Template accessing external file resources.Agentforce & AI

Agentforce Prompt Template: Accessing Notes and Attachments

Notes and Attachments never show up in the Agentforce Prompt Template resource picker. Here is why the selector misses...

· 4 min read