Agentforce & AI articles

5 Critical Salesforce Einstein Copilot Gotchas to Avoid

I've been building with Salesforce Einstein Copilot in the Summer '24 preview, and five of its quirks cost me real...

Salesforce AgentExchange trends and 6-Month Growth Report

I've been watching the AgentExchange since it launched, and it has settled into a marketplace for small, well-built,...

Agentforce 2.0 - Practical Use Cases for Salesforce Teams

Agentforce 2.0 is a digital worker that actually takes action on your records. Here is how it handles everything from...

How to Enable Agentforce in Salesforce: Setup, Permissions & First Steps

How to enable Agentforce in Salesforce: prerequisites, permission sets, the exact toggle in Setup, and what to check...

How to Set Up Agentforce Experience Cloud for Self-Service

Your customers should not sit in a queue to ask a basic policy question. Here is how to get an Agentforce agent live on...

How to Publish an Agentforce Agent to Experience Cloud (Step-by-Step Guide)

Publishing a Salesforce Agentforce Agent to Experience Cloud gives customers 24x7 conversational self-service. This...

Hands on with Salesforce Copilot — setup, experience, and extending with custom actions

Connect Agentforce to Slack: Set Up Agent Conversations (Step-by-Step)

Connecting Agentforce agents to Slack so your users can get answers and run tasks without leaving chat.

Ways to Automate Business with ChatGPT and Salesforce