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Diagram showing the connection between Agentforce and a Salesforce Experience Cloud self-service portal.Agentforce & AI

How to Set Up Agentforce Experience Cloud for Self-Service

Stop making your customers wait in queues for basic policy questions. This guide shows you how to get an Agentforce...

· 5 min read Diagram illustrating modern system integration using the fast and efficient Salesforce REST API for data transfer.Integration

Salesforce REST API: A Guide to Modern Integrations

If you are building integrations today, you are going to spend a lot of time with the Salesforce REST API. It is a...

· 5 min read Diagram illustrating advanced reporting techniques like cross filters and joined reports in SalesforceAdmin

Salesforce advanced reporting: Beyond basic report types

Tired of basic reports that don't show the full picture? I'll show you how to use tools like cross filters and joined...

· 6 min read Diagram comparing Screen Flow versus Autolaunched Flow use cases and features in SalesforceFlow

Screen Flow vs Autolaunched Flow - Differences and Use Cases

Choosing between a Screen Flow and an Autolaunched Flow is a common hurdle for admins. This guide breaks down when you...

· 5 min read Diagram showing Platform Events triggering a refreshApex call to update LWC data in Salesforce.LWC

Refresh LWC data with Platform Events and refreshApex

Ever update a record in Salesforce only to see your custom LWC still showing old data? This guide shows you how to use...

· 5 min read Diagram illustrating the flow and function of the Salesforce DataRaptor tool within OmniStudio architectureAdmin

Understanding the Salesforce DataRaptor in OmniStudio

If you are working in OmniStudio, you have definitely heard of the Salesforce DataRaptor. It is a declarative tool that...

· 5 min read Diagram showing the secure handshake process facilitated by a Salesforce Connected App for API integration.Integration

Salesforce Connected App: Secure Your API Integrations

Think of a Salesforce Connected App as a digital ID card for your external software. It is the main control panel for...

· 5 min read A visual guide illustrating the step-by-step process of building a Salesforce OmniScript interface.Admin

Salesforce OmniScript Guide - Build Guided User Experiences

If you're tired of building complex flows with custom code, you need to check out Salesforce OmniScript. It's a...

· 5 min read Diagram illustrating the structure of a well-organized Salesforce Trigger Class handler pattern in Apex.Apex

Salesforce Trigger Class: Why and How to Use Handlers

Putting all your logic inside a trigger is a recipe for messy code and technical debt. I will show you how to use a...

· 5 min read A screenshot showing the Data Loader interface used for a hard delete operation in Salesforce.Admin

Is it possible to hard delete records using a data loader? | Data Loader hard delete

· 4 min read A beginner Salesforce administrator reviewing job requirements to secure their first Salesforce role.Interview Prep

Entry-level Salesforce Admin: How to Land Your First Role

Landing your first Salesforce job can feel impossible when everyone wants experience. This guide breaks down what a...

· 5 min read Diagram illustrating how a Muting Permission Set overrides and reduces access within a Salesforce Permission Set Group structureAdmin

How to Use a Muting Permission Set in Salesforce Groups

Ever felt like a Permission Set Group was almost perfect but gave away just a little too much access? A Muting...

· 5 min read